login with account key is not working (forgot email)


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lostence
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Joined: Nov 3 09
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Message 14600 - Posted 23 Nov 2010 9:23:23 UTC

    Hello
    The option to login with account key is not working.

    - On the login page I can click on "forgot email" and it brings me to http://malariacontrol.net/get_passwd.php
    - From there i have the option to "Log in with authenticator" but that is not working : it just brings up a white page with an address printed: http://www.malariacontrol.net/home.php (you can try it for yourself).
    - Manually going to that address is just showing the login page again.

    I'm stuck there because i have forgotten the email address i used when creating that account.
    I also tried to list users&emails from the admin account of my team, but that feature requires foundeship (and the founder of the team is this account i'm trying to recover).

    I have searched around and found out other boinc projects had thesame issue, while some of them have fixed it.

    Thanks for your help
    Renaud

    lostence
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    Joined: Nov 3 09
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    Message 14601 - Posted 23 Nov 2010 9:29:47 UTC - in response to Message 14600.

      Hardy just helped me recover my account (thanks!), but the issue with the authenticator login is still true.

      Renaud

      Profile GGnaegi
      Volunteer moderator
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      Message 14780 - Posted 29 Nov 2010 14:47:35 UTC - in response to Message 14601.

        Hi,

        The issue should be fixed now

        Thanks
        Guillaume
        ____________
        Guillaume Gnaegi
        Swiss Tropical and Public Health Institute
        http://www.swisstph.ch

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